Privacy policy

Privacy Policy

Introduction

Padellege respects your privacy and is committed to protecting your personal data.

Please read this website's privacy policy carefully, as it contains important information regarding your personal data and how Padellege uses it. It explains who we are, how and why we collect, store, use, and share your personal data, your rights regarding your personal data, and how to contact Padellege, as well as supervisory authorities if you have a complaint.

This page relates to the privacy policy of our website and is divided into the following sections:

  1. Who are we?
  2. Our website
  3. Collecting and using your personal data
  4. Our legal basis for processing your personal data
  5. When and how we use the personal data we collect from you
  6. Transfer of your data outside the EEA
  7. Cookies and tracking technologies
  8. Our marketing
  9. Your rights
  10. Keeping your personal data safe
  11. Ways to file a complaint
  12. Changes to this website's privacy policy
  13. How to contact us

1. Who are we?

This website is managed by Padellege. We specialize in providing online padel training for players and coaches. For more information about us, see our website: www.Padellege.nl

We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to the General Data Protection Regulation (GDPR) applicable throughout the European Union and are responsible as the 'controller' of that personal data for the purposes of those laws.

2. Collecting and using your personal data

We collect personal data about you in the following ways:

  • when you register an account with us;
  • when you sign up for a subscription to our Service;
  • when you visit our website or app;
  • through your use of our Service;
  • when you contact us or send us feedback;
  • when you purchase products or services via our website or app;
  • when you post material and information on our website or app;
  • when you complete customer surveys or participate in competitions via our website or app.

 

We collect this personal data from you directly, such as when you create an account with us, contact us, or sign up for a subscription via our website or app, or indirectly, such as your browsing activity on our website or app (see 'Cookies' below).

This website or app is not intended for use by children under 18 years old and we do not knowingly collect or use personal information relating to children.

3. Our legal basis for processing your personal data

When we use your personal data, we are required to have a legal basis for doing so. There are several different legal grounds we may rely on, depending on which personal data we process and why.

The legal grounds we may rely on include:

  • Consent: when you have given us clear consent to process your personal data for a specific purpose
  • Contract: when our use of your personal data is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legal obligation: when our use of your personal data is necessary to comply with the law (excluding contractual obligations)
  • Legitimate interests: when our use of your personal data is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal data that overrides our legitimate interests)

4. When and how we use the personal data we collect from you

Free content: we ask you to provide your name, address, and email address to enable us to create your account and give you access to some of our free content.

Paid content: we ask you to provide your name, address, email address, and payment details to enable us to provide you with a paid subscription to our services and give you access to our paid content.

We will inform you at the time we collect information from you whether you are required to provide the information to us.

When using the app, your score may be included in a public leaderboard. This includes sharing your username (or chosen nickname) and score with other users. By creating an account and accepting the terms, you consent to the processing and display of this data within the leaderboard.

For more information about when we collect your personal data, what we collect, and how we use it, see the following table below:

5. With whom do we share your personal data?

We may share your personal data with third parties, such as our suppliers. See the list below for third parties with whom we share your data.

  • Memberpress
  • Zendesk
  • Mailchimp
  • Facebook
  • Google
  • Stripe
  • ThriveCart

We will share your personal data when we believe it is necessary to comply with a legal obligation under applicable law, or to respond to a valid legal process, such as a search warrant or court order.

We will also share your personal data when we believe it is necessary for the purpose of our own legitimate interest or that of a third party regarding national security, law enforcement, litigation, and criminal investigation.

If we sell our business, we will share all personal information we have with the acquiring party to facilitate a smooth transaction and not affect the delivery of the service to you. You will be notified of any change in the privacy policy.

6. Transfer of your data outside the EEA

We may transfer your personal data to the following companies located in countries outside Padellege and the European Economic Area (EEA):

  • Memberpress
  • Zendesk
  • Mailchimp
  • Facebook
  • Google
  • Stripe
  • ThriveCart

Such countries do not have the same data protection laws as the Netherlands and the EEA. Although the European Commission has not given a formal decision that such countries provide an adequate level of data protection comparable to that applicable in the Netherlands and the EEA, any transfer of your personal data will be subject to appropriate safeguards, such as the European Commission-approved contractual clauses.

If you would like more information, please contact us (see 'Contact us' below). We will not otherwise transfer your personal data outside the EEA or to an organization (or subordinate bodies) governed by international public law or established under an agreement between two or more countries.

7. Cookies and tracking technologies

Cookies are small data files stored on a user's computer or mobile device. Cookies can store login details, save preferences, and even direct users to where they last browsed. Almost every website or app uses cookies to track data and create personalized experiences for users. They are also an important part of analytics functionality.

We use cookies and other similar tracking technologies such as web beacons, action tags, single-pixel gifs on our website. These help us recognize you and your device and store certain information about your preferences or previous actions.

For more information about our use of cookies, see our Cookie Policy.

For more information about how cookies work, visit our website: www.Padellege.nl

8. Our marketing

We would like to send you information about our services and products, as well as competitions and any special offers that may be of interest to you and enhance your experience with our service. Where we have your consent or it is in our legitimate interest to do so, we may do this by email and SMS.

We will only ask if you want us to send you marketing messages when you tick the relevant boxes when registering an account with us.

If you have previously agreed to be contacted in this way, you can unsubscribe at any time by:

  • Contacting us at info@padellege.com
  • via the 'unsubscribe' link in emails and on our website

This may take up to 7 days to take effect.

For more information about your rights regarding marketing, see 'Your rights' below.

9. Your rights

Under the General Data Protection Regulation (GDPR), you have a number of important rights. In summary, these include the right to:

  • access your personal data and certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your data that we hold
  • require the erasure of your personal data in certain situations
  • receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of your personal data for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal data
  • restrict our processing of your personal data in certain circumstances

If you wish to exercise any of these rights, you can do the following:

  • Email or write to us at info@padellege.com
  • provide us with enough information to identify you (e.g., name, address, and date of birth),
  • provide us with proof of your identity and address (a copy of your driving license or passport and a recent utility bill or credit card statement)
  • Let us know what information your request relates to

10. Keeping your personal data safe

We have security measures in place to prevent your personal data from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your data will do so only in an authorized manner and are subject to a duty of confidentiality.

We have additional procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

11. Ways to complain

We hope we can resolve any questions or concerns you may have about our use of your data.

The General Data Protection Regulation (GDPR) also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) where you work, live, or where a suspected infringement of data protection laws has occurred. The supervisory authority in the Netherlands is the Autoriteit Persoonsgegevens, which can be contacted at https://www.autoriteitpersoonsgegevens.nl/

12. Changes to this website privacy policy

This website privacy policy was published on 21-10-2024.

We may change this website privacy policy from time to time, when we do, we will inform you by email.

13. How to contact us

Contact us if you have any questions about this privacy notice or the personal information we hold about you. If you would like this privacy policy in another format, such as large print, please refer to our contact details below.

If you wish to contact us, please send an email to info@padellege.com